Trainee Accountant at BDO 2018

At BDO, we believe in investing in our people to help them grow, both professionally and personally. The foundation of our business is strong relationship, with colleagues, clients and other stakeholders and we work hard every day to make this a reality.

Our commitment is to create unlimited growth by giving our people continuous opportunities and our client’s unparalleled support.

So, whether you are a graduate, about to become one or looking to work for one of the world’s leading professional services firm, BDO should be your first choice.

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The Accountant Traineeship is a 3 year training contract whereby you will learn all the necessary SAICA competencies to pass your APC qualification in order to register as a Chartered Accountant.

Principle Outcomes
Perform audit procedures whilst working closely with the Audit Team.
The trainee accountant is responsible to the auditor in charge for carrying out the work allocated to them, for keeping auditors in charge informed of progress and of any problems or difficulties with that work and for ensuring that work is documented and concluded in accordance with the Firms policies and procedures

We are looking for candidates who would like:

  • Wide exposure of sectors (We don’t place you in a sector)
  • Wide exposure of clients (From listed to owner run businesses)
  • Hands on experience with clients and management
  • Open door policy with Managers and Partners

Competency Requirements

  • Honours / PGDA / CTA or equivalent level qualification at a SAICA recognised University

Location: Durban


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Service Consultant at Discovery 2018

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.

Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the Discovery Card Service Consultant

The Discovery Card Service Consultant will be required to ensure high quality service delivery to all stakeholder while adhering to the Discovery SLAs.

The role will grow to include the responsibility to provide clients with intermediary services that are personalized, efficient and prompt to through omni channel.

All interactions with clients aims to make Discovery Card the credit card of choice and to grow to include all retail banking products the product of choice.

The incumbent will be required to deliver exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of Responsibility

  • Builds rapport with clients through multiple channels e.g. calls, web, chat and video
  • Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution
  • Communicates existing and new product information to all clients
  • Deals with escalated queries
  • Requires the ability to service credit card products with the potential to grow to multiple bank products including rewards aspects of the products
  • Offer alternatives for client retention


  • Student work experience with a Degree


  • Up to 6 months in the service industry


  • Bachelor’s degree that demonstrates a numerical capability


  • No FAIS accreditation required however studying towards FAIS will be advantageous


  • Good listening skills, ability to listen comprehend and action
  • Computer literate with MS Office (PowerPoint, Excel and Word)
  • Communication skills both written and verbal
  • Social media savvy


  • Techno savvy


  • Knowledge of the financial services or banking industry


  • FAIS

May Be Required:

  • Shift work may be required

Personal Attributes:

  • Optimism
  • Values driven
  • Learning on the fly
  • Service oriented with a passion for delivering dazzling client service
  • Solutions oriented with an optimistic can-do attitude
  • Engaging and confident
  • High empathy



The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Product Support Graduate at Praekelt 2018

As a respected Product Support Graduate you will be expected to, use your high energy and social skills to partner with our client’s customers to help them achieve maximum benefit from their products.

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When a user emails or sends you a chat with a problem or support query, it is important that you develop a strong rapport and make the user feel that someone is listening and understanding them. You should be able to remember answers to frequently asked questions and troubleshoot with ease.

Key Focus Areas:

  • Managing incoming email and chat user support enquiries
  • Identifying and assessing user needs to achieve satisfaction


  • Be an expert when it comes to the product and potentially for other products in the future
  • Act as a liaison to resolve any emerging problems that our users might face with accuracy and efficiency
  • Handle queries and complaints, provide appropriate solutions and alternatives within the time limits, following up to ensure resolution and keep records of customer interactions
  • Tech-Savvy within software
  • Follow communication procedures, policies and guidelines
  • Respond from pre-prepared script that applies to the situation at hand
  • Go the extra mile to engage with customers
  • Able to commute to 44 Stanley Avenue (Praekelt offices) as primary place of work
  • Working hours: 9am – 5pm working days whilst achieving the following turnaround times:
  • Live chat response time : 5 minutes
  • Email Support via email response time : 30 minutes
  • Management of content to be uploaded to the brand management portal during down time

Desired skills and experience:

  • High school qualification (Essential)
  • Diploma / Degree or the equivalent (advantageous)
  • Proven customer support experience or experience as a client service representative, in sales or marketing
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent written communication abilities and interpersonal skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Be able to learn quickly so they can acquire the product knowledge to answer users questions accurately

What will make you stand out from the rest:

  • Excited to help users
  • Patient, empathetic and passionately communicative
  • Problem-solving should come naturally
  • Confident at troubleshooting and investigate if you don’t have enough information to resolve users queries, support issues or complaints

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Praekelt is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, national origin or physical ability.


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